Refund policy

Effective July 2026 · Merrick & Vale Nutrition, Inc.

1. The guarantee

Merrick & Vale Nutrition, Inc. offers a 60-day money-back guarantee on BrainLive purchased through brainlivesupplement.com. The period runs from the date payment is taken. Within it you may return the product, whether the jars are sealed or opened, and receive a refund of the product price paid.

2. What is refunded

The product price. Shipping paid at the time of order is not refunded, which in practice affects only the 2-jar kit, as the 3-jar and 6-jar kits ship free. Return postage is the customer's responsibility except where the order arrived damaged, incomplete or incorrect, in which case we cover it.

3. How to start a return

Email [email protected] with your order number and a note that you wish to return. We reply with a return address and reference number, normally the same business day and always within one. Parcels sent without a reference cannot be matched reliably to an order and will be delayed.

4. Condition of returned product

All jars supplied on the order must be returned, including empty ones. We do not require original packaging and we do not inspect for how much powder is left. Returns arriving more than 14 days after the return reference is issued may be declined.

5. Timing of the refund

Refunds are issued to the original payment method within three to five business days of the returned parcel being received and matched. Your bank or card issuer then applies its own processing time, typically a further two to five business days. We cannot pay a refund to a different card or account from the one used to order.

6. Limits

One guarantee claim per household. The guarantee applies to product bought through brainlivesupplement.com only; we cannot refund a purchase made through a marketplace, a reseller or any other website, because we did not take that payment and the product did not pass through our chain of custody. Suspected counterfeit product should be reported to us and to the platform you bought it from.

7. Damaged, incorrect or missing orders

These are handled as service failures, not guarantee claims, and are resolved by replacement rather than return. Report a damaged or incorrect delivery within seven days of it arriving, with a photograph where relevant.

8. Statutory rights

Nothing in this policy limits any right you have under the consumer protection law of your state or under federal law. Where a statutory right is more generous than this policy, the statutory right applies.

9. Contact

Merrick & Vale Nutrition, Inc., 1420 Cornwall Avenue, Suite 305, Bellingham, WA 98225. Email [email protected], telephone +1 (360) 812-4477, Monday to Friday, 8:00 to 18:00 Pacific Time.